Privacy Policy

Our lips are sealed!

No one wants to feel unsafe or taken advantage of - you’ve come here to shop, find a fierce new look, and that’s it! No worries, we are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.

WHO WE ARE?

This website is owned by:
Miss SOT Ltd Company Number 11293822
Unit C2 Matrix Point, 59 Mainstream Way
Birmingham
B7 4SN

Miss Diva is the party responsible for collecting and caring for your data.

PERSONAL DATA WE MAY COLLECT ABOUT YOU

Some personal data we need, like your name and address - that’s sort of how we give you what you want and get your goodies to you. Just for the purpose of providing these services, we collect personal data about you such as: your name, address, email address.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained:

Name and address - This information is required so that we can send your order to you.

Email address - So that we can send your order confirmation, payment confirmation and order status updates.

Mobile telephone number - You may provide your mobile telephone number, if you choose to do so, if you do provide your mobile number we will only use it to send order status updates.

Billing information - Additionally, our payment providers will ask you for such information as is required to perform their billing function. This store does not capture nor store billing information. You should check the Privacy Statement displayed on the payment providers secure payment pages.

Your personal data will be used to provide the information, goods and services offered through our website to you and for order fulfilment. We only ever ask for the minimum that we need in order to provide you with our service and you may ask to view, edit or delete this data at any time.

Additionally, we may use your personal information, such as email address, to send you information about our products and services which you have requested from us by signing up to our newsletter but only if you have requested to receive our newsletter. At any time you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe-function at the end of the marketing e-mail or by using our contact preferences page https://missdiva.co.uk/pages/contact-us.

Additionally, we may send reminder messages when, for example, you leave items in your shopping basket. These messages are only sent with your permission and may you may opt out at any time by using our contact preferences page https://missdiva.co.uk/pages/contact-us.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

All communications on our website are opt-in, so it’s all done on your terms and at your request - you’re the main diva in charge, we’re just here to make you happy.

 

YOUR CONSENT

This is all done on your terms hun, you’ve got control. You have the option to give the following consent after placing your order:

I would like to “review my order” and receive a one-off e-mail from Miss Diva, Unit C2 Matrix Point, 59 Mainstream Way, Birmingham, B7 4SN, after 5 days reminding me to submit my review.

Provided that you have given us your express consent as mentioned above to do so, we will send your e-mail address regarding the request to submit a seller rating for the goods received via the TrustedPilot seller rating system to Miss Diva so that they can send you an e-mail after 5 days reminding you to submit your rating. This consent may be revoked at any time with future effect by using our contact preferences page https://missdiva.co.uk/pages/contact-us.

Furthermore your personal data will be used to:

  • administer your account with us
  • verify and carry out financial transactions in relation to payments you make online

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk.

For further information about how we use cookies, please see our cookies policy https://missdiva.co.uk/pages/cookies-policy.

YOUR RIGHTS

Still worried? If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you by using our contact preferences page [here].

SECURITY

We want you to feel safe and sound, and we’ll do whatever we can to make sure of this. You’re our diva after all, we’re here to take care of you. We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by password and username which are unique to you
  • we store your personal data on secure servers
  • payment details are encrypted using SSL technology.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

OUR CONTACT DETAILS

We always want to hear from you! Do you love us? Hate us? We can take it.

We welcome your feedback and questions. If you wish to contact us, please send an email to [email address] or you can write to us at Miss Diva, Unit C2 Matrix Point, 59 Mainstream Way, Birmingham, B7 4SN or call us on + 44 (0)2038050809.